Updating the BlackBerry 10 Dev Alpha Device Software

Before you begin: If you need to backup your device data, back it up before performing this upgrade to
Please be sure to create a second BlackBerry ID for your Dev Alpha device. If you use your existing BlackBerry ID, all BBM contacts could be transferred from your current BlackBerry device to your Dev Alpha device and they will be erased from your current BlackBerry device. You will NOT be able to automatically transfer your BBM contacts back to your current device at this time.

    1. Download the appropriate Autoloader. Your model number can be found under Settings › About › Model Number

OS Autoloaders for Windows

10.1 Autoloaders

Dev Alpha C
Dev Alpha B

10.2 beta Autoloaders

Dev Alpha C
Dev Alpha B
  1. Turn off your BlackBerry 10 Dev Alpha device.
  2. Run the downloaded Autoloader file.
  3. When prompt shows “Connecting to Bootrom”, connect your device to your computer and turn it on.
  4. If you have a password set on your device, type your password when prompted.
  5. After your device restarts, complete the set up wizard.

Note: You may attempt to load the latest Dev Alpha B update onto your Dev Alpha A, however the The Dev Alpha A is no longer officially supported as of If you encounter any issues please downgrade back to using the Autoloader method. You can download the old Autoloader here.

The 10.1 SDK OS ( is also being made available to those developers who would like to test on their BlackBerry 10 device. You’ll need to find your device model number and then download the corresponding Autoloader above. The model number can be found under Settings › About › Model Number.

This SDK OS update is only for testing purposes and does not replace your full BlackBerry 10 OS. To revert your BlackBerry 10 device to a public OS release, please follow the steps outlined in this Knowledge Base Article. Using BlackBerry Link, you will be able to reload your device software to a full OS and, if needed, download any OS updates from your carrier.

A Mac OS X version of the Autoloader is not available at this time. Users wishing to upgrade will need to locate a Windows compatible machine.



Knowledge Base Article :

BlackBerry 10 smartphone does not boot and displays a Phone with a USB icon after an interrupted Security Wipe

Product(s) Affected:

  • BlackBerry 10
  • Z10
  • BlackBerry Link

Search the knowledge base:

  • BlackBerry 10 OS version
  • BlackBerry Link 1.0
  • PR 269262

BlackBerry 10 smartphone does not boot and displays a Phone with a USB icon after an interrupted Security Wipe.

BlackBerry Link is unable to reload the software to the smartphone when connected via USB.


The security wipe was interupted before the process completed.


Upgrade to the latest version of BlackBerry Link and then perform the following steps:

Note: To download available updates and to stay up-to-date on release dates, visit www.blackberry.com/blackberrylink.

  1. Open BlackBerry Link.
  2. Connect the BlackBerry 10 smartphone via USB.
  3. At the bottom of the BlackBerry Link window, click the computer tab.
  4. Select Settings.
  5. Under Reload Device Software, select Reload.
  6. Follow the on-screen instructions.

These steps should only be used as a workaround for BlackBerry 10 smartphones that have had a security wipe interrupted.

Note: At this time, this workaround is only available on PCs running Windows.

To recover the BlackBerry 10 smartphone complete the following steps:

    1. Close BlackBerry Link (and BlackBerry Desktop Software) if installed.
    2. Detach all BlackBerry smartphones, including the BlackBerry 10 smartphone that cannot be booted up.

  1. Connect the BlackBerry 10 smartphone that cannot be booted up. 
  2. Hold the power button for 10 seconds until the BlackBerry smartphone turns off, then press the power button again to power it on. A prompt will appear and the BlackBerry smartphone will show in the drop down list shortly after the LED lights up red (USB: UNKNOWN or USB: BlackBerry (PIN) may also be displayed). 
  3. Click the OK button within 15 seconds to continue.

Once the above steps are completed successfully a dialog will be displayed stating Checking for BlackBerry Device Software updatesThe BlackBerry 10 smartphone will now power itself off after 120 seconds. Shortly after the 120 seconds, the BlackBerry smartphone LED should turn green. Continue to wait after the LED turns green and a prompt will display to install BlackBerry Device Software. Follow the prompts to install the BlackBerry Software and once the installation is complete, the smartphone will boot up and should be fully recovered.